Troubleshooting Tips

CRM pipeline stages are not appearing for a new user

Check permissions, confirm the workflow owner, review recent configuration changes, and retry after refreshing your workspace.

Automation reminders are not triggering on time

Verify automation timing, user timezone, notification settings, and whether the reminder workflow is active.

A support ticket is assigned to the wrong queue

Review ticket routing rules, department mapping, user roles, and recent queue configuration changes.

Dashboard numbers look different from exported reports

Check date filters, report permissions, cache timing, and whether archived or inactive records are included.